Exchange & Returns

Exchange & Returns:

We offer a 14 day return on all full priced items. Please ensure you send the item back unworn and including protective film. We can tell. It should be returned in the original condition received for a full refund or exchange.

For Exchange:

Email notenoughwords@hirigoyen.com.au within 14 days of receiving your item(s) with your full name and order number, and state the reason for the exchange and the alternate item(s) you would like instead. We’ll confirm availability and provide you with an exchange number.

A representative from Hirigoyen will respond to all emails within 48hrs with a return postal address.

We do not reimburse shipping (Express) costs, but we’ll send the exchange at our own cost back to you within 10 days.

For Returns:

Email notenoughwords@hirigoyen.com.au with your full name, order number and state the reason for your refund. Please note that we do not offer refunds on SALE items. If the refund request is approved, we’ll provide you with a returns number.

 

A representative from Hirigoyen will respond to all emails within 48hrs with a return postal address.

Hirigoyen will refund the value of your item (via the original form of payment) within 7 days of receiving and accepting the returned item in the same condition in which it was shipped. Extra shipping cost (Express) will not be refunded. We’ll notify you by email once the transaction has taken place.