WE WERE TOLD TO KEEP OUR ANSWERS SHORT.

FAQs

Do you ship internationally?

Yes. People need to tell the time everywhere.

How long does shipping take?

We ship same or next business day.*

*Orders within Australia take between 1-5 business days. Sometimes 7. Depends where you live.

International delivery can take between 7-21 days.**

All watches require a signature on delivery. So get it shipped where you are during business hours. Otherwise it’ll be at your local post office and we all know what they’re like.***

**Life happens.
***Shit.

Do you accept interest free payments?

Yes. Now you don't need to have money to buy a watch. So no excuse.. 

Buy now. Pay later with ZipPay. ZipPay allows you to purchase now and pay per month with no fees or charges to you. To learn more about ZipPay click here.

Will I have to pay for customs & duties on international orders?

Hirigoyen is not responsible for any customs rates or duty and import tax charged within your own country. Check with your local government if you have any more questions. Or don’t.

Can I pick up my order from your studio?

No. This is our place where we hang. Your watch will be delivered to your place, where you hang

What currency is used online?

Australian dollars. We don’t have time for conversions.

 

WARRANTY + RETURNS:

 

Does my watch come with warranty?

Yes. All Hirigoyen watches come with a 2 year manufacturers warranty. Not 24 months. 2 years.

How do I make a warranty claim on the watch?

Your manufacturers warranty covers defects in materials and workmanship (highly unlikely). We make good watches. If there are indeed any defects in the materials or the construction, we’ll repair or replace it. The warranty does not cover the glass or general wear and tear.

If you need to fill out a warranty claim, please email notenoughwords@hirigoyen.com.au and a representative from Hirigoyen will respond to your email within 48hrs with a return postal address. Please also include your order number, reason for return and phone number.

We will either repair or replace your watch at our discretion. Hopefully you catch us on a good day.

Do you offer returns or exchanges?

Yes, we offer a 14-day return on all full priced items. Please ensure you send the item back unworn and including protective film. We can tell. It should be returned in the original condition received for a full refund or exchange.

 

CARE + SPECIFICATIONS:

 

Are your watches water resistant?

Yes, up to 50 meters. Why are you wearing your watch any deeper than that? This isn’t a competition.

What is the size of the band?

Somewhere between solo artist and The Cat Empire. Or 18mm wide and 113mm + 89mm long.

How do I care for my leather band?

Our leather straps are made using Italian full grain, vegetable-tanned leather. No pigments are used to hide leather defects and in some cases, some scratches and marks will be visible on the leather as a result of the natural process – particularly the tan and dark brown leather bands. This is normal and not to be seen as a defect. The band is meant to look like that. *Vintage.*